Zephyr24069
Definitely agree that the games the providers play is maddening. At one point a few years ago, I actually had to get an attorney lined up and make my ISP (who is now serving us well in our new neighborhood) aware of the potential arrangement to get them to stop sending Level1 techs and subcontractors to the house who knew nothing and who only sought to test, re-test and test again the lines in my house and blame 'my equipment' or 'changes I had made" for issues in their lines that were exacerbated by heavy periods of rainfall.
I had similar issue with Time Warner and why I switched over to AT&T Uverse. In my case the amplifier in the alley would test OK but intermittent so my service dropped and I would call again.
At one point I had over 35 complaints in for loss of service. Finally a high level tech gave me his personal cell phone number and came out before the problem fixed itself. As a reward for all the lost time he removed the limiter and allowed me to operate at available speed, typically 95 MB down most of the time.
I wish these companies would compare cost of lost customers, down time and expense of sending trucks and service personnel against fiber. Fiber might wind up costing less and certainly most of us would pay more for perfect service.