Well, we shipped the 5s back to the factory in their original packaging. They arrived a few days later and I got a call from the factory. The speakers were packed perfectly and were in amazing condition. Unfortunately, the shipping company drove a fork lift into them damaging the gloss black finish. :- <
The factory is taking care of the upgrade now as well as a complete re-finishing of the cabinets. Lucky for me that I got the black...at least we don't have to worry about matching wood panels!
Vandersteen has been very communicative and apologetic for the handling of the shipping company. This is the first time they have had this problem so I guess it just goes to show you that sh...t happens.
I'll post again once I have anything of substance to report. I expect them to be finished and on their way back in the next 3 weeks or so.